Supportress March 2020 progress update
We have deployed Supportress to production and started using it ourselves. We are working on the final details before opening up the private beta. Watch this space!
Calm remote interviews
If your purpose during an interview as a hiring manager is to stress out your candidate, you are doing it wrong. Respect your candidate and make them feel comfortable. Do not surprise them ...
Address all points
Addressing all points in a customer email is a great way to improve the quality of your response. Don't ignore parts of what your customer is asking ...
Basecamp’s chat sucks
And I like it. But first, a little history. Back when I started at GitHub, we were using Campfire. 37signal's standalone chat service. In fact, GitHub hired me through a Campfire interview—around 2010 ...
Don’t be sorry
It is rather common to see support people apologizing to customers. Some are in the habit of doing it almost every single time. Maybe it's part of their standard response template ...
Calming up
HeavyMelon is our new calmup, and we'd like to welcome you to its blog. This blog is an extension of our company. A place for us to share our ideas and experiences. Talk about our philosophy and beliefs, and share news about the products we are building ...
