Don’t be sorry

It is rather common to see support people apologizing to customers. Some are in the habit of doing it almost every single time. Maybe it's part of their standard response template ...

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Calming up

HeavyMelon is our new calmup, and we'd like to welcome you to its blog. This blog is an extension of our company. A place for us to share our ideas and experiences. Talk about our philosophy and beliefs, and share news about the products we are building ...

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